Delivery of Goods

At Myeverydeal, we are committed to providing high-quality products that meet your expectations. However, we understand that there may be instances where a return is necessary. This policy outlines the conditions under which returns are accepted and the steps to initiate a return.

Delivery Locations

Myeverydeal currently delivers to all states and province in the following countries:

  • Nigeria
  • Ghana
  • Kenya

Each country handles its own order deliveries and customer interactions to provide localized support and efficient service.

Delivery Time Frame

  • Orders are typically delivered within 1 to 5 business days from the order date.
  • Delivery times may vary depending on your location, availability of products, and any unforeseen circumstances (e.g., weather disruptions or public holidays).

Delivery Fees

  • Delivery fees are calculated based on your location and the size/weight of your order. The exact fee will be displayed at checkout.

Order Confirmation and Tracking

1. Order Confirmation:
  • Once your order is placed and the 10% pre-payment is received, you will receive an order confirmation email with your order details.

 

2. Tracking Information:
  • Once your order is dispatched, a tracking number and courier details will be sent to your email or phone. You can use this information to monitor the progress of your delivery.

Delivery Conditions

The following conditions must be met before delivery is completed.

 

1. Pre-Payment Requirement:

  • A 10% pre-payment of the total order amount is required before delivery can be initiated. This ensures your order is reserved and processed promptly.

 

2. Customer Availability:
  • Please ensure someone is available at the delivery address to receive the package during the estimated delivery window.

 

3. Delivery Attempts:
  • If the courier is unable to deliver the package after two attempts, the package will be returned to our local warehouse. Customers may need to arrange for re-delivery, which may incur additional fees.

 

Order Delays
  • While we strive to meet our delivery timelines, delays may occur due to unforeseen circumstances such as:
    • Customs clearance (if applicable).
    • Weather conditions.
    • Public holidays.

In such cases, we will notify you promptly and provide updates on your order status.

Damaged or Lost Packages

1. Damaged Packages:
  • If your package arrives damaged, please notify us within 48 hours of delivery. Provide clear photos of the damage, and we will work to resolve the issue promptly.

 

2. Lost Packages:
  • If your package is marked as delivered but you have not received it, contact our customer support team immediately. We will investigate the issue with the courier and provide a resolution.
 

Contact Us

Still have questions? 

Don’t hesitate to contact our customer service team! They’re happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.

Shop with confidence, knowing we’ve got your back!