At Myeverydeal, we understand that plans can change. Our Cancellation Policy is designed to provide clarity and flexibility while maintaining the integrity of our operations. Please read this policy carefully to understand your rights and our processes regarding order cancellations.

Cancellation by the Customer

Customers may request to cancel their order under the following conditions:

  • Before Order Confirmation: Orders can be canceled without penalty if the cancellation request is made before receiving the order confirmation email.
  • After Order Confirmation: If the order has already been confirmed but not yet shipped, customers may cancel the order by contacting our Customer Support Team. In this case, the 10% advance payment is non-refundable as it covers administrative and preparation costs.

Orders cannot be canceled once they have been dispatched for delivery.

Cancellation by Myeverydeal

Myeverydeal reserves the right to cancel orders under the following circumstances:

  • Product Unavailability: In rare cases where an item is out of stock or unavailable, we will cancel the order and notify the customer immediately. A full refund of any payment made will be issued.
  • Payment Issues: If payment is not received within the specified deadline or if there are concerns about fraudulent transactions, the order will be canceled.
  • Policy Violations: Orders that breach our Terms and Conditions or involve suspicious activity may be canceled.

For cancellations initiated by Myeverydeal, customers will receive a full refund of any payment made, including the 10% advance payment.

Refund Process for Canceled Orders

  • Refunds for eligible canceled orders will be processed within 7-10 business days from the date of cancellation.
  • Refunds will be issued to the original payment method used during the transaction.
  • For mobile money and bank transfer payments, customers may need to provide additional information to facilitate the refund process.

How to Request a Cancellation

To cancel your order, please contact our Customer Support Team as soon as possible via Email or Phone

Provide the following information when requesting a cancellation:

  • Order Number
  • Full Name
  • Reason for Cancellation

Our team will review your request and provide a prompt response.

Pricing and Payments

Certain items may not be eligible for cancellation due to their nature, including but not limited to:

  • Customized or personalized products.
  • Products marked as “Final Sale” or “Non-Returnable.”

If you are unsure whether your order qualifies for cancellation, please contact our Customer Support Team for clarification.

Additional Notes

  • Orders canceled due to customer error (e.g., incorrect shipping information) may incur additional charges to cover restocking or administrative fees.
  • We recommend reviewing your order carefully before confirming it to avoid the need for cancellations.

Contact Us

Still have questions? 

Don’t hesitate to contact our customer service team! They’re happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.

Shop with confidence, knowing we’ve got your back!