Dispute and Resolution Policy for Myeverydeal

At Myeverydeal, we strive to provide an exceptional shopping experience for our customers. However, we understand that occasional issues may arise. This policy outlines how disputes are handled and resolved to ensure fairness, transparency, and customer satisfaction.

Scope of the Policy

This policy applies to all disputes that may arise from:

  • Delivery of orders.
  • Product quality or condition.
  • Payment-related concerns.
  • Any other issues directly related to transactions with Myeverydeal.

Steps for Resolving Disputes


1. Contacting Customer Support
  • If you encounter an issue, your first step is to contact our customer support team in your respective country.

Our team will aim to resolve your concern promptly, usually within 2-3 business days. Please provide as much detail as possible, including:

  • Order number.
  • A clear description of the issue.
  • Any relevant photos or documents (e.g., images of damaged goods).
2. Investigation Process
  • Once a complaint is received, we will conduct a thorough investigation.
  • This process may involve reviewing your order details, delivery records, and any provided evidence.
3. Resolution Options

Based on the investigation, we will offer one of the following resolutions:

  • Replacement: If the product is defective or damaged, we will arrange for a replacement.
  • Refund: In cases where a replacement is not feasible, a refund will be issued for the affected item(s). Refunds will be processed via the original payment method.
  • Compensation: In rare cases, we may offer store credit or other compensation as an alternative resolution.
4. Escalation Process

If you are not satisfied with the resolution provided, you can request an escalation. Your case will then be reviewed by a senior member of our team for further evaluation. Escalated cases are typically resolved within 5 business days.

Important Guidelines

1. Timely Reporting:
  • Disputes related to damaged or incorrect products must be reported within 48 hours of delivery.
2. Evidence Requirements:
  • To expedite the resolution process, please provide clear and accurate evidence, such as photographs of the product and packaging.
3. Good Faith Policy:
  • We operate on a foundation of trust and good faith. Customers are expected to provide truthful information when reporting disputes.

Exclusions

The following scenarios are not covered under this policy:
  • Minor variations in color or texture due to lighting or screen settings.
  • Issues arising from incorrect customer-provided details (e.g., wrong address).
  • Normal wear and tear of products over time.

Third-Party Mediation

If a dispute cannot be resolved through our internal process, we may refer the matter to a third-party mediator agreed upon by both parties. Our goal is to ensure an impartial and fair resolution.  

Final Note

At Myeverydeal, your satisfaction is our priority. While we aim to prevent disputes, we are committed to addressing any issues that arise with professionalism and care. Thank you for trusting Myeverydeal for your luxury fashion needs.

Contact Us

Still have questions? 

Don’t hesitate to contact our customer service team! They’re happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.

Shop with confidence, knowing we’ve got your back!